Policies and Procedures
Hours of Operation
* Planet Amazing, LLC corporate office is open
Monday – Friday 9a.m. – 5p.m. CST
* Planet Amazing, LLC shipping department is open
Monday – Friday 9a.m. – 5p.m. CST
* We close for all government observed holidays
Billing Address
* Billing address must be the same as the shipping
address. Due to credit card procedures, we cannot
ship to a different address than we bill to.
Overnight Shipments
* All overnight orders that are placed before 12
noon CST Monday – Friday on a non government
observed holiday will ship that day.
* All overnight orders that are placed after 12 noon
CST Monday – Friday on a non government observed
holiday will ship the following business day.
* Overnight orders placed after 12 noon CST on
Friday will not ship until the following Monday.
* Overnight orders placed after 12 noon CST on a
government observed holiday will not ship until the
following business day.
* Overnight fees do not include Saturday Delivery.
Orders for products placed for Friday overnight will
not arrive until Monday morning.
* We cannot overnight any shipment to PO Boxes. All
overnight shipments must provide a physical address.
* We cannot ship overnight to any International
address.
Undeliverable Packages
* Packages that are returned to us as undeliverable
are issued a full refund. We are unable to re-ship
orders that are returned to us as undeliverable. If
you would still like to purchase items that were
undeliverable, you are welcome to place a new order
on our Web site.
* We cannot ship to any PO Box address.
Cancellations
* Cancellations must be made within 24 hours of
placing the order or before the order ships.
* If a cancellation is placed within 24 hours and
the order has not shipped, a refund will be issued
by which method the order was originally charged.
* All refunds will be processed within 7 days.
* If a cancellation is placed after the order ships
it is up to the customer to refuse the package. Once
the refused package is received to the refund
department a full refund will be processed (less
shipping and handling) within 7 days of receipt of
the refused package.
* Planet Amazing, LLC, reserves the right to cancel
any order at any time if company sees fit.
Returns
* 100% money back guarantee covers price of product
only. 100% money back guarantee does not cover
shipping and handling fee due to the fact that the
customer made the decision to try product, therefore
the customer accepts to pay the fee to ship the
product.
* Customers must contact our support department
for a RMA (Return Authorization Number). This number
must be displayed on the outside of all return
packages. Returned packages without RMA numbers will
not be accepted.
* Once a return is received the refund process will
take no more than 30 days. All refunds will be
mailed in check form to the billing name and
address. International orders that will be refunded
back to the original credit card, and PayPal orders
will be credited back to the PayPal account.
* You have one year from the date of the original
purchase to return the product to receive your
refund. Any return received after the one year time
limit will not be processed.
* Excessive returns will not be accepted. Refunds
will not be given to any one customer for one
specific product more than twice. There is an
unlimited amount of orders that a customer can place
for one specific product, but the money back
guarantee is void after a customer has used it for
one specific product more than twice.
* Shipping of the product from Planet Amazing, LLC
to your door will not be refunded. Shipping of the
product to the Planet Amazing, LLC Refund Department
will not be compensated.
* To ensure that your product is not lost or
damaged, we strongly recommend sending the product
certified mail with a tracking number. If we do not
receive the product back and the customer does not
have proof that the product was returned we cannot
issue a refund.
Valid proof of returning a product includes:
delivery confirmation or signature required via
USPS. If the customer has delivery confirmation or
signature required, then a full refund will be
issued.
* Due to loss or missing or slow mail, we will honor
any package that is postmarked for up to one year
after the purchase of the product.
International Shipments
* Warranty issues and manufacturer restrictions
prevent us from shipping certain products to all
geographical locations.
* We cannot ship to APO/FPO addresses.
* International customers are responsible for all
additional fees acquired through customs.
* There is a fee of $27.00 USD for all international
shipping.
* International orders cannot ship overnight.
Personal Checks
* All checks are held for 10 business days. Orders
placed with a check will be held for 10 business
days. Once 10 business days is complete, the order
will be released and shipped.
* All returned check will be charged a $25 USD
return check fee.
* Counter checks will not be accepted.
* Checks and money orders must be sent in US funds.
Customer Service:
If you have questions or comments regarding Planet
Amazing, LLC products, please email us at
support@planetamazing.com